Return and Refund Policy – Beds & Beyond Australia

Should you cancel this order after the deposit is taken, a cancellation fee of 20% will apply. We do not accept personal cheques. After the supply of goods, Beds and Beyond is not obliged to refund for incorrect choice or change of mind purchases. 

Services such as delivery, installation and other services requested are not refundable. 

A delivery fee is charged per trip.  If no one is home to receive your items on the pre-arranged day or if you call to cancel the delivery on the same day, a second delivery fee will be charged.

Should you wish to re-schedule delivery, you must inform Beds and Beyond 3 days prior to the delivery date (before 5 pm).

Please pay any outstanding balance to Beds and Beyond prior to delivery. Please check all goods carefully, as later claims for damage may not be accepted. Manufacture faults relating to self-assembly products must be reported within 7 days.

For 1 year from the purchase date, we warrant to rectify, repair or replace any defects in materials and workmanship on our range of lounges and lounge suites. This applies to the framework and structure of the lounge or lounge suite.

The warranty does NOT cover: Rips, weaving, pilling, creasing or fading of fabric, or damage caused by misuse or improper cleaning. Sewing of seams and zippers are covered by a one year
warranty only.

Our product warranty is a manufacturer warranty which is offered by manufacturers.

Please choose carefully. The majority of our items cannot be resold for health or hygiene reasons or because furniture orders have been placed to meet your specific needs. Due to these reasons, we do not give refunds or offer exchanges for change of mind. It is at our complete discretion to offer a refund, exchange or credit; if you have clear proof of purchase; the product
and packaging is in its original condition (including manuals and accessories), or the product has not been used or soiled.

Under the health act, all soft furnishing items (including sheets, pillows, pillowcases, mattress toppers etc.) are non-refundable unless faulty. Some custom-made products may also be excluded from this return policy.